Privacy Policy

Terrafend Privacy Policy

We are Terrafend Ltd and we are committed to protecting your privacy. This Privacy Policy applies to both our website and any subscription or marketing services owned and controlled by Terrafend. This Privacy Policy governs our data collection, processing, and usage practices. It also describes your choices regarding use, access, and correction of your personal information. By using our website or services, you agree to the data practices described in this Privacy Policy.

We may periodically update this Privacy Policy. We will post any changes on this page and, if the changes are significant, notify you via email.

If you have any questions about this Privacy Policy or our treatment of your personal information, please contact our Data Privacy Lead at: info@terrafend.com or by writing to us at Terrafend Ltd, [Insert Company Address Here].

Information We Collect

You may explore the Website without providing personal information. However, on certain areas of the Website, you may choose to submit personal information, such as when completing a contact form.

Personal Information refers to information you voluntarily submit that identifies you personally, including your name, email address, phone number, company name, address, and similar information. It may also include publicly available information, such as from LinkedIn or Google, or information from service providers.

We also collect navigational information such as IP address, browser type, referring website, visit duration, and pages viewed. This is described further below.

Log Files

When you use our website, we automatically collect technical information about your visit. This may include your IP address, browser type, ISP, viewed files, operating system, and clickstream data. This data helps us operate and improve the Website. Where relevant, this data may be linked to personal information.

How We Use Information We Collect

We use your personal information only in accordance with this Privacy Policy and will never sell your information. Uses may include:

  • Personalising your experience on the Website
  • Sending information or marketing content by email or post
  • Promoting our services in accordance with your preferences
  • Informing you of policy updates or legal changes
  • Meeting legal obligations

Legal Basis for Processing Personal Information (EEA Visitors)

If you are located in the EEA, Terrafend Ltd is the data controller. We rely on the following legal bases:

  • Your consent
  • Performance of a contract
  • Legitimate interests, not overridden by your rights
  • Legal obligations

Use of Navigational Information

We use navigational information to operate and improve the Website and may use it in combination with personal information to personalize your experience.

Security of Your Personal Information

We implement technical and organizational measures to protect your information from unauthorized access or disclosure.

Social Media Features

Our Website may include social media features (e.g., Share buttons). These may collect your IP address and other data. These features are governed by the privacy policies of the respective providers.

External Websites

Our Website may link to external websites. We are not responsible for their content or privacy practices.

Retention of Personal Information

We retain personal data for as long as needed to fulfill the purposes outlined in this Privacy Policy, including marketing communication and legal compliance. When no longer needed, we will delete or anonymize the data.

Cookies

We use cookies and similar technologies to analyze trends, administer the website, track user movements, and gather demographic data. You can manage cookie preferences via our cookie banner or settings page upon first visiting the Website. For more information, please see our Cookie Policy.

Sharing with Third Parties

We may share your information with third-party service providers (e.g., email marketing platforms, CRM providers, analytics services) to help us operate our business. Some of these providers may be located outside the UK or EEA. We ensure appropriate safeguards are in place for such transfers.

Your Data Protection Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at info@terrafend.com. We will respond within a reasonable timeframe.

Marketing Communications

To unsubscribe from marketing emails, click the ‘unsubscribe’ link in our emails or contact us at info@terrafend.com.

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